Terms of Service
Contract Agreement & Age Restrictions
All clients must read and agree to these terms of service.
You must be at least 18 years old to commission What'sUpHotDog Costumes.
Concept Art & Reference Material
I require at least one (front & back) picture reference of your character. A clear, "fursuit-friendly" full-body turnaround reference is ideal. Unless you have specified that you are interested in giving me complete artistic liberty, you will not receive a quote unless I am provided with at least one picture reference.
If you do not have a ref of the character, I work closely with a digital/concept artist who can help create a costume appropriate, "fursuit-friendly" design with you. Please contact Jameson for more information on the availability of concept art commissions.
Commission Slot Offers & Character Quotes
Please check out the Commissions page for all the information on how to commission me.
Email me at email@example.com with a character reference sheet, what you are looking to get in as much detail as possible and any offer for a commission slot. I cannot respond to everyone, but if there is room in the queue, the Commission Slot Offer is appropriate and I think that your character would be a good fit for my style; I will get back to you with a Character Quote based on the complexity of the design. At this point you have the option to accept or decline the quote. If you accept, I will send you a contract to sign and you will have 5 days to pay the 30% down-payment. If you decline or do not respond within 1 week, the quote will be voided. Then you must request a new quote and send in a new Commission Slot offer.
The Total Commission Price is the Commission Slot Offer + the Character Quote.
Once the total commission quote is confirmed, you must be prepared to provide at least a 30% down-payment within 5 days to hold the commission slot. I only accept payments through PayPal or bank transfer. If you do not have a Paypal account, you can use a debit or credit card through the Paypal Guest checkout.
Once the 30% down-payment is paid, I will add your commission to the project queue and keep you updated on when your balance must be paid in full. The sooner the commission is paid in full the sooner your commission can be completed. Short term (1 to 3 months) payment plans are accepted for the remaining balance. You are always welcome to pay off your balance sooner, if you would like. The commission must be paid in full before work on the costume will begin. If the commission is not paid within 3 months of the initial down-payment, it is subject to termination and/or additional fees.
All my costumes are custom fitted to each individual client. To make sure the fit is just right, I require a Duct Tape Dummy (DTD) for fullsuit commissions. For partials and suit parts, basic measurements of the wearer may be required; such as head circumference, feet size, and arm length. I will send you the measurement instructions after your commission is confirmed. The wearer’s DTD and/or body measurements must be received before work can begin.
Completion & Deadlines
Work will not start on a commission until it is paid in full and all materials/measurements have been received. I will do my best to give accurate estimates of the commissions' completion but cannot guarantee any event or convention deadlines. Estimated completion dates will be based on when the commission is paid off and its position in the commission queue. Though this is not a guarantee, as a general rule; Heads take 1-2 months, Partials 3-4 months and Fullsuits can take 3-6 months to complete depending on complexity and workload. I take only a few commissions at a time to keep the queue moving consistently. Completion dates are subject to change and project timelines may vary.
I am located in Southern California, USA. Shipping cost and insurance is now included in the Character Quote. A signature confirmation is required. Local pick-up is not available.
I will not mark international shipments as gifts. Please plan accordingly for your countries customs fees and/or taxes.
I am not responsible for the loss or damage of any product in transit. In the event of any shipping damage; take photos of the damage, contact me immediately and be sure to keep all of the packaging material to make so that we may open a claim with the postal service.
Warranty and Repairs
Durability and quality craftsmanship are of the highest importance in my work. I ask my clients to take extra care to regularly clean and maintain their costumes to make sure they last as long as possible. I include a care package with every commission to help you keep your costume looking its best for years to come.
All costumes come with a 60 day warranty on arrival. If you find any defect in the construction or fit, contact me immediately and I will work with you to get any issue resolved promptly. Any mistreatment to the costume such as (but not limited to) improper storage, cleaning, unauthorized adjustments, smoke and/or water damage will void the warranty. After 60 days, repairs will cost a fee depending on the severity of the repairs and are subject to availability. If a costume that is sent to me for repairs is unwashed, smelly, or has evidence of neglect, the warranty will be void and the client must pay for the return shipping cost.
Cancellations & Refunds
I reserve the right to cancel or decline a commission for any reason. If I cancel a commission, you will receive a full refund. If at any time during the commission process you breach the terms stated in my Terms of Service, your commission will be terminated.
If you must cancel your commission, please contact me as soon as possible. Your commission will be terminated, and will be refunded an amount based on the work that has been completed so far. 10% of the commission total will not be refunded to cover the cost of materials and time spent. Any work completed will remain the property of What’sUpHotDog Costumes unless a deal is made to purchase the items or otherwise, depending on the situation.
I am not responsible for any injury or mishap you may have when in costume. This includes (and is not limited to) falling, heatstroke, tripping, etc. It is your job to know your limitations when it comes to vision, heat and to know when you need to take breaks to make sure you are properly hydrated and cool. It is your responsibility to ensure that you take the proper precautions when wearing a costume, such as having a handler to guide you and help navigate crowds.
What’sUpHotDog Costumes reserves the right to change these terms of service (TOS) at any time.